1. How to Get Support
Fastest way: Use the live chat widget on any page (Ava is always here).
Submit a ticket: Email support@webcoreglobaltechnologies.com with your project name and details.
Schedule a call: Book directly with your dedicated project manager.
2. Support Options
- Project Support — For active development, redesigns, or launches
- Maintenance & Hosting — Ongoing website/app care and updates
- Technical Support — Troubleshooting, integrations, or performance issues
- Scaling Support — Adding new features, automation, or infrastructure upgrades
- Enterprise Support — Dedicated account manager and priority response for larger clients
3. Response Times
- Live chat — Instant during business hours
- Email / Ticket — Within 4 business hours
- Emergency (site down, critical issue) — Within 1 hour
- Non-urgent requests — Same business day
4. Knowledge Base
Coming soon: Full self-service knowledge base with tutorials, video guides, and documentation for all Webcore systems.
5. Contact Us Directly
Email: support@webcoreglobaltechnologies.com
Phone: (904) 916-1629
Location: Miami, Florida
All active clients receive personalized support access through their dedicated dashboard and project manager.